Online Help Systems
Many companies offer Web-based software. Software that is browser-driven requires extra care to ensure that your users can easily navigate the program and quickly locate what they are looking for. The Write Solution can provide an online help system that integrates both general and context-sensitive help to help your users find their way.
Software Help Files
Imagine a user’s frustration when he or she attempts to use your help system to perform a specific task and finds that the help system does not provide a step-by-step procedure to carry out that task. In fact, we have seen many help systems that simply mimic the user guide, and never address the user’s immediate need. The Write Solution can provide your company with a help system that is task-specific; one that relies on context-sensitivity to direct the user to the answer to his or her question, without convoluting the process.
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